1. Acceptance of Terms
If you do not agree to these Terms, do not use Sinikmat. If you use Sinikmat on behalf of a business, you represent that you have authority to bind that business to these Terms.
2. The Sinikmat service
Sinikmat provides an online marketplace where customers can discover food items and outlets, customize menu options, place multi-outlet checkouts, and track orders. Sellers can create and manage outlets, menus, variants, orders, and earnings reports through the seller dashboard. Administrators may manage platform-wide settings, users, outlets, fees, and reports. Sinikmat is a technology platform; food preparation and fulfillment are performed by independent outlet operators, not by Sinikmat as the restaurant.
3. Accounts and roles
You must provide accurate registration information and keep your credentials secure. You are responsible for activity under your account. Sinikmat supports roles including Customer, Seller, and Administrator. Sellers need at least one outlet to use the full seller dashboard. Customers shop on the marketplace and manage their orders. You must not share accounts in a way that violates these Terms or applicable law.
4. Orders and fulfillment
When you check out with items from one or more outlets, Sinikmat creates a checkout and related orders per outlet. Order status (for example pending, processing, shipped, delivered, cancelled, or refunded) is shown in the product. Delivery details and fees depend on the options selected at checkout and the outlet’s configuration. Sellers are responsible for preparing and fulfilling orders accurately and in a timely manner. Customers should provide a complete delivery address and contact information.
5. Payments
Prices and charges on Sinikmat are in Indonesian Rupiah (IDR) unless stated otherwise. Customers pay through the payment methods offered at checkout · typically virtual account (VA) or QRIS · via a third-party payment processor. Sinikmat does not store full card or bank login credentials. A payment attempt may be pending, paid, failed, expired, or refunded. Pending payment sessions generally expire after about 24 hours if unpaid. A payment gateway fee may be added to the amount charged to the buyer, as shown before you confirm payment. Completing payment does not guarantee that every outlet can fulfill every item; if fulfillment issues arise, contact the outlet and/or Sinikmat support with your checkout or order ID.
6. Seller earnings and platform fees
For paid orders, sellers can view earnings and related fees in the seller dashboard (subject to order status and platform configuration). Platform fees and other deductions may apply according to rules configured by Sinikmat administrators. Fee amounts and structures may change; the amounts shown in the product and checkout/payment flows control what is charged or deducted for a given transaction.
7. Withdrawals and payouts
Sellers may save bank account details in account settings for future payouts. Self-service withdrawal or payout requests are not currently available in the product (the request control may appear disabled or marked as coming soon). When automated payouts become available, additional verification, eligibility, timing, and fee rules may apply. Until then, any settlement of seller balances is handled only as Sinikmat may arrange outside the self-service flow, and Sinikmat does not guarantee a specific payout schedule in these Terms.
8. Reviews and ratings
Customers may rate menu items after an order is delivered, subject to product rules (for example one review per user, item, and order, with the ability to rate again on a later delivered order). Reviews must be honest and must not contain unlawful, abusive, or misleading content. Sinikmat may remove reviews that violate these Terms and may display aggregate ratings on the marketplace.
9. Acceptable use
You may not misuse Sinikmat, including by: violating law; infringing others’ rights; posting false menu, price, or outlet information; attempting unauthorized access; interfering with payments or order integrity; scraping or reverse engineering except as allowed by law; or using the platform for fraud, spam, or harmful content. We may suspend or terminate accounts that breach these Terms.
10. Intellectual property
Sinikmat’s branding, software, and site content are owned by Sinikmat or its licensors. Sellers retain rights in their own menu content and images but grant Sinikmat a license to host, display, and promote that content on the platform. You may not copy or reuse Sinikmat materials except as needed to use the service.
11. Disclaimers and limitation of liability
Sinikmat is provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free service, or that every outlet listing is accurate at all times. To the fullest extent permitted by applicable law, Sinikmat is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from your use of the platform, third-party payment processors, or seller fulfillment. Our aggregate liability for claims relating to the service is limited to the fees you paid to Sinikmat for the service in the three months before the claim, or IDR 500,000 if no such fees apply, except where liability cannot be limited by law.
12. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top will change when we do. Continued use of Sinikmat after changes become effective constitutes acceptance of the updated Terms. If you do not agree, stop using the service.
13. Contact
For questions about these Terms, payments, orders, or your account, contact us at support@sinikmat.com or use the Contact page. Support hours are described on the Contact page (typically Monday-Friday, 09:00-18:00 WIB).