1. Who we are
Sinikmat operates a technology platform that connects customers with independent food outlets. For privacy questions, contact support@sinikmat.com or use the Contact page.
2. Data we collect
Depending on how you use Sinikmat, we may collect: account data (name, email, phone, language preference, role); profile and outlet data (store name, address, images, bank details for payouts when you provide them); order and checkout data (items, amounts in IDR, delivery address, recipient details, notes); payment metadata (method, channel, status, amounts, fees, references) processed via third-party payment providers · we do not store full bank login or card PAN data; communications (support messages, in-app messages when enabled); device and usage data (IP address, browser type, pages viewed, approximate location if you share it for delivery); and cookies or similar storage needed for login session, cart, language, and security.
3. How we use data
We use personal data to create and secure accounts; operate the marketplace and seller dashboard; process checkouts, payments, and order fulfillment; calculate fees and show earnings; send service notifications; provide customer support; improve search, recommendations, and product quality; prevent fraud and abuse; and comply with legal obligations. We do not sell your personal data.
4. Sharing and processors
We share data only as needed to run the service: with outlet operators for orders you place with them; with payment processors for pay-in (and future payouts when available); with shipping or map providers when you use delivery features; with infrastructure providers (hosting, storage, analytics) under contractual safeguards; and with authorities when required by law. Third parties process data according to their own policies where they act as independent controllers.
5. Cookies and local storage
Sinikmat uses cookies and browser storage for authentication, session sync, cart contents, language preference, and similar functional needs. You can block cookies in your browser, but some features (for example staying signed in or keeping a cart) may not work.
6. Retention and security
We keep personal data only as long as needed for the purposes above, including order history, payment audit trails, and legal retention requirements, then delete or anonymize it when no longer required. We apply reasonable technical and organizational measures (access controls, encrypted transport, least-privilege practices). No method of transmission or storage is completely secure.
7. Your choices and rights
Subject to applicable Indonesian law, you may request access, correction, or deletion of personal data we hold about you, or object to certain processing, by contacting support@sinikmat.com. You can update many profile fields in account settings. We may need to verify your identity and retain some records where the law requires it (for example completed transactions).
8. Children
Sinikmat is not directed at children under 13. If you believe we have collected data from a child without appropriate consent, contact us and we will take reasonable steps to delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of Sinikmat after an update means you acknowledge the revised policy.
10. Contact
Email support@sinikmat.com or open the Contact page. Support hours are typically Monday-Friday, 09:00-18:00 WIB.