Help Center

Quick answers for customers and outlet owners on Sinikmat.

Orders & delivery

How do I track my order? +

Open My Orders from your account menu. Select an order to see status, items, and delivery details.

Can I cancel an order? +

You can cancel while the order is still pending or not yet being prepared. Open the order detail page and use Cancel if it is available.

Which payment methods are supported? +

Checkout supports the payment methods shown on the payment page (for example virtual account or QRIS, depending on availability).

My payment succeeded but the order looks unpaid. +

Refresh the order page after a short wait. If status still looks wrong, contact support with your checkout or order ID.

How do I open an outlet? +

Register or sign in, then create your outlet from the outlet dashboard. Add menu items and variants before accepting orders.

Where do I manage menus and orders? +

Use the seller dashboard for menus, variants, orders, earnings, and outlet settings.

How do I change language? +

Use the language switcher in the top navigation. Signed-in users can also set language in account settings.

Still need help?